You can leave whenever you want. This page says how, and when you get money back. It is part of the Terms of service.
Cancelling
- Cancel in your dashboard under “Plan & billing”. It takes a minute and you do not have to give a reason.
- There is no minimum term and no cancellation fee.
- Your plan stays active until the end of the month you have paid for. After that your page goes offline and your automations stop. Nothing more is charged.
- Before or after cancelling you can download your data (dashboard → Settings).
Free trial
Where no payment method is asked for at sign-up, the first 14 days are free. If you do not choose a plan, the trial simply ends: your page and automations are paused and nothing is charged.
Refunds
- Your first payment: if the service is not for you, write to zyagency20@gmail.com within 14 days of your first payment and we refund it in full.
- Later payments: a month that has started is not refunded in part. Cancel before your next payment date and you are not charged again.
- Mistakes: a payment taken twice, or after you cancelled, is refunded in full as soon as you tell us.
- If we close the service or remove a main part of what you pay for, we refund the unused part of the month.
Collaborations with creators
You are charged for a creator's post only after you confirmed it. A budget you set but did not use costs nothing. If a creator does not deliver what was agreed, do not confirm the post and write to us.
How a refund is paid
Refunds go back to the payment method you used, normally within 5 to 10 business days depending on your bank.
Changing package, adding and removing extras
You can move to a larger or smaller package, and switch extras on or off, at any time in your dashboard. The difference for the rest of the month is charged or credited on your next invoice.
Disagreements about a charge
If a charge looks wrong, write to zyagency20@gmail.com first: it is usually solved the same day, and faster than a dispute through your bank.
Your legal rights
Nothing on this page limits rights that the law of your country gives you and that cannot be excluded.